How do I sign up?
This marketplace uses Facebook or Google+ open ID for all your logins.
I forgot my password. How do I reset it?
You can reset your password through either your Google or Facebook account.
Do you allow guest checkout?
No. You must create an account at AvailaPro when making a purchase. Any future purchases that you make will become much faster and simpler.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the items that belong to a particular seller will be consolidated to a single order ID. Therefore, if you bought multiple items from a few sellers in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options are a list of seller defined delivery methods that you can receive the item by. Some of the delivery options will have added cost.
What are the different order statuses and what do they mean?
The order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
3. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.


Will I be charged any fees for making a purchase?
You, the buyer, will not be charged any admin fees by AvailaPro. However, you are responsible for all other related charges and taxes related to the purchase including and not limited to charges invoiced by the seller or by the tax authorities.
How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”. This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, service, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to AvailaPro's site.
Are the credit/debit card payments safe?
AvailaPro does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
AvailaPro uses Secure Socket Layer (SSL) technology which ensures that all connections on AvailaPro’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. AvailaPro also does not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
Can I cancel my order and get a refund?
All sales made on AvailaPro are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid. Please contact the Seller directly if you need to have your order canceled. It is up to the Seller’s discretion whether he/she will allow cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the AvailaPro is a fixed commission for facilitating a sale and thus will not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.
I did not receive my services, what am I supposed to do?
If you did not receive a service, you need to make a report to the Seller by contacting him/her directly. The Seller should address your concern and provide updates on the delivery of the service and its tracking information. If you find that the Seller’s response is unsatisfactory, AvailaPro will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.
How do I sign up as a seller?
Simply click on the “BE A SELLER” tab on the top menu bar.
1. Sign up by using either your Facebook or Google+ account
2. Fill up your profile details
3. Add a delivery address 
4. Link with your Stripe account (this is the account that you will receive your payments with)
5. Add your delivery options 
6. Click save

Congratulations, you are now a seller on AvailaPro and can start uploading your first item. <
How do I sell something on AvailaPro?
Simply click on “BE A SELLER” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the transaction clip to EasyRFQ, will be transferred to you immediately
4. Fulfill your order and update your buyers on the latest status using our order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business
How do I list an item?
You can list an item by clicking on “BE A SELLER” on the top menu bar and signing up as a AvailaPro Seller. Once you have successfully on-boarded as a Seller, click on “upload” under the “Seller” drop down box.
Provide us with all the relevant details such as the service category & sub-category, name, price, description, image and delivery options.
Once you are happy with your listing, click on “SAVE” and your listing will be published.
So what are you waiting for? Start listing your first item on AvailaPro now!
Can I denote my items in another currency?
No, unfortunately not. The current default currency on AvailaPro is USD, and we do not accept any other currencies at this point in time. Do set up your Stripe account in United States and configure the currency in Stripe as USD. If not, you might incur additional charges arising from foreign exchange differences between USD and the currency in your Stripe account.
Why can’t I log in to my seller dashboard?
If you can’t log in to your Seller dashboard, it might be because you have been banned by AvailaPro. You can raise a case by contacting AvailaPro directly.
How do I edit my service information?
1. On your Seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Can I add a few delivery addresses and delivery options?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase a service from AvailaPro as a Buyer.If you add more than one delivery options, your customer has the choice of selecting their preferred option when purchasing a service from you. You can always add more delivery options by first navigating to your user settings through your profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto AvailaPro.
What is the purchasable button for?
If you receive any complaints from customers regarding a particular item or it is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, Buyers will not be able to check out the non-purchasable item.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop AvailaPro an email, we will review your request and add in the category for you.
How do I keep track of my sales?
Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.
How can I keep track of orders that I receive?
Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
Are there any subscription fees or listing fees on AvailaPro?
There are no listing fees or subscription fees charged, so you can list as many item as your like. However, you will be charged a transaction fee for each transaction made. Drop AvailaPro an email to ask about the transaction fee.
How do I receive my Payout/Payment?
Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account on your dashboard.
Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?
Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day.If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.
What items are prohibited on AvailaPro?
This policy is part of our Terms of Use (https://www.availapro.com/policy/terms-of-servic). By selling on AvailaPro, you are agreeing to this policy and our Terms of Use. AvailaPro requires all Sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries. Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in AvailaPro. AvailaPro does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.AvailaPro expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with AvailaPro values or harmful to our members.
Why is my product deleted/banned?
If any product does not adhere to the product policies in our terms of use, AvailaPro reserves the right to delete/ban it to maintain a comfortable environment for all users.