1. Application for Refunds
1.1 Subject to the terms and conditions in this Refund Policy and the Terms of Service, Buyer may apply for refund for a service purchased on AvailaPro.
1.2 Before you apply for a refund with us, we encourage you to contact the other party and try to resolve the dispute amicably.
1.3 As a Buyer, you may apply for a refund in 2 cases. One, where the 'service is not delivered'. Two, where the 'service is significantly not as described'.
1.3.1 'Service is not delivered' is when the Buyer has not received the service within a reasonable timeframe.
1.3.2 'Service is significantly not as described' is defined when the Seller has delivered a service that does not match the agreed scope of services to Buyer. Or, the service delivered to Buyer is materially different from the description provided by Seller in the listing of the service.
1.4 Buyer may not apply for refund due to a change of mind.
2.1 As a Buyer
2.1.1 You may pursue a report about a transaction or contact your card provider to pursue any chargeback options that may be available to you from your card provider. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with us and subsequently file a chargeback with your card provider, we will close your report.
2.1.2 If you have received a refund from the Seller, you may not report that transaction.
2.1.3 If the 'service is not delivered' we will ask the Seller to provide proof of delivery. If the Seller fails to do so, we may resolve the dispute in you favor.
2.1.4 If the 'service is significantly not as described', and both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the service. We will exercise our decision-making authority based on numerous factors, which include the description of the service, communications between you and the Seller as well as any documentation provided. All decisions made by us are final.
2.2 Disputes as a Seller
2.2.1 As a Seller, we encourage you to communicate actively with your Buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.
2.2.2 For 'services that are not delivered' we will contact you to request for proof of delivery. The documentation must clearly show that you have delivered the services as reflected on the sales receipt. The documentation must be able to be tracked online showing the date the item was delivered and the buyer's acceptance. This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favor of the buyer.
2.2.3 For 'services not as described' disputes, we will be reviewing the service description and images that were provided at the time of purchase. If both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the service, communications between you and the Buyer as well as any documentation provided. All decisions made by us are final.
2.2.4 If the Buyer attempts to pursue any chargeback options, we will close the dispute in order to prevent double recovery.
3.1 We will do our best to facilitate the refund from the Seller. If the Seller refuses to comply or has taken an unreasonable amount of time (more than 2 weeks) to do the refund, we encourage our Buyers to employ the chargeback option. If you need help with this, please contact us.